REFUND POLICY
INVACARE Surgical
At Invacare Surgical, customer satisfaction is our top priority. We stand behind the quality of our products and offer a clear refund policy to ensure your confidence in every purchase.
Eligibility for Refunds
We offer refunds in the following cases:
The product received is damaged or defective
You received the wrong item
The product is not as described
Refund requests must be made within 7 days of receiving your order.
Return Conditions
To be eligible for a refund:
The item must be unused and in original packaging
A proof of purchase (invoice or receipt) is required
You must notify us before returning the item
Non-Refundable Items
We do not offer refunds for:
Custom or engraved products
Items damaged due to misuse
Returns made after the 7-day window
Refund Process
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. The amount will be refunded through your original payment method.
CONTACT US
If you have questions about this policy, feel free to contact us at:
Email: info@invacaresurgical.com
Phone: 0328 5335772